We’re committed to giving all our students the best possible learning experience we can, whatever their individual needs. We aim to help people learn and achieve in a friendly and supportive environment. We are committed to ensuring everyone feels welcome, valued an respected on our courses. We are a diverse community and celebrate this. We aim to promote British Values, Prevent, Equality and Diversity and Safeguarding in all we do. Inappropriate behaviour contrary to this will be challenged.
Our commitment to you-
- We will do everything we can to make sure that you enjoy your programme and that you succeed
- Always treat you equally and with respect
- Give you good advice to find the right course
- Give you good teaching
- Give you good classrooms and places to study and relax
- Make sure you have a tutor who looks after you
- Tell you how to complain if you think you are not being treated right
- Help you to find more study or work after your course is finished
- We will respond to your suggestions or complaints quickly and fairly.
Learners are expected to:
- Switch off mobiles in class
- Do not interrupt when others are speaking
- Treat each other respectfully
- Be willing to work with everybody
- Keep the room tidy
- Make sure you understand and follow our rules and policies, including our Equality Policy.
- Make sure you understand and follow our health and safety rules and procedures.
- Always act with care, both for yourself and for other people.
- Maintain 100% attendance, making any routine appointments outside timetable sessions
- Work to the best of your ability, meet deadlines for assessments and not cheat or deliberately copy another person’s work
- Support our efforts to keep the centre clean and tidy.
- Use the computers, internet and email responsibly. Don’t tamper with software or equipment. Don’t download or forward any abusive material which may offend other people.
- Follow the no smoking, food or drink signs in certain areas.
- If you do not follow these rules, or are disruptive or abusive, we will take reasonable action. This can include you being barred from the course or, in more serious cases, further measures being taken.
- Pay all fees owed as within the OETP Fees Policy where appropriate
- Behave in a way that recognises and respects British Values.
- Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
- Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.
- We will make our information clear for you.
- We will tell you about fees and costs.
- You will give us the information we need for our forms.
- You have the right to request what information we have about you.
- You have the right to ask what your information is used for.
- You can ask any member of staff if you need information or help.
- If you need a copy of any information in another format, such as large print or Braille, please ask us.
At the end of the course, we will:
- You’ll be able to provide feedback on your learning experience which we’ll use to help improve future courses.
- Evaluate your learning experience with us
- Ask your next step your career development
- Offer you support if it is within our delivery area
- Sign post you to the right direction by providing advice and guidance on careers, job search OR progression to a higher-level course whatever necessary for you to realise your potentials
lf you are a learner with learning difficulties or disabilities we will provide:
- On request, course details and other learning resources in an adapted format that suits your need
- An appointment for a specialist assessment of your individual learning needs and feedback from this assessment
- Any reasonable adaptation to support in teaching and learning, equipment and materials we provide within our budgets allowance
- Course assessments in adapted formats as appropriate
- Make exam arrangements, if notified, in line with awarding body requirements